Privacy Policy

Scope

This policy applies to all patients receiving medical services from Panacea Skin Solutions Ltd, including those seeking treatment, consulting with our healthcare providers, or accessing our medical records.

Collection of Personal and Health Information

The personal and health information we collect will be from our service users, family members, or other caregivers and will most likely be gained from completing a new patient registration form.

The type of personal and health information we collect may include:

• Demographic information (e.g., name, address, date of birth).
• Contact information (e.g., phone number, email address).
• Medical history.
• Clinical photography.
• Physical examination findings.
• Laboratory results.
• Medication lists.
• Treatment plans. Billing information.

Use and Disclosure of Personal and Health Information

We use and disclose personal and health information for the following purposes:

• To provide medical treatment to our patients.
• To obtain payment for services.
• To comply with legal and regulatory requirements.
• To conduct quality assessment and improvement activities.
• To communicate with patients about their care.

We may disclose personal and health information to:

• Other health providers involved in a patient’s care.
• Appropriate agencies for safeguarding reasons (as required by law).

Patient’s Rights

As a patient, you have the following rights regarding your personal and health information:

1. Right to access: you have the right to request access to your medical records.
2. Right to amend: You have the right to request that we correct or amend your medical records if you believe they are inaccurate or incomplete.
3. Right to erasure: You have the right to request that we erase your data in certain circumstances.
4. Right to confidentiality: You have the right to request that we restrict how we use or disclose your personal information.
5. Right to request restrictions: You have the right to request restrictions on how we use or disclose your personal and health information.
6. Right to breach notification: In the event of a breach of unsecured protected health information, you have the right to be notified.
7. Right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.
8. Right to portability: you have the right to request that we transfer your information to another company, or to yourself, in certain circumstances.

To make a data protection rights request you must send this in writing to the company’s address (see below), we will respond to this request as soon as practicably possible.

Security Measures

We maintain the security of your personal and health information by:

• Using electronic access controls (e.g., passwords, firewalls, face recognition).
• Limiting access to information to authorised personnel only.
• Using secure communication methods (e.g., encryption).
• Patient information, and health information is stored on a secure cloud, not on electronic devices.

How Long We Keep Information

Please see our medical retention policy.

How to make a complaint

If you have any concerns about our use of your data, you can make a complaint outlined in our complaints policy, or in writing to:

We reserve the right to amend this privacy policy at any time. The revised policy will be effective as soon as it is posted on our website or distributed in writing.